Terms & Conditions

1. Booking Terms

Reservations & Payments

All bookings are subject to availability and these terms:

• A deposit of 25% is required to confirm most reservations
• Full payment is due 30 days before departure (45 days for international tours)
• We accept major credit cards, bank transfers, and UPI payments
• Prices are subject to change until full payment is received

Cancellation Policy

Cancellation fees apply based on when notice is received:

• More than 30 days before departure: 10% of total cost
• 15-30 days before departure: 25% of total cost
• 7-14 days before departure: 50% of total cost
• Less than 7 days before departure: 100% of total cost

2. Travel Documents

It is your responsibility to ensure you have proper documentation:

• Valid passport with at least 6 months validity for international travel
• Required visas for your destination(s)
• Vaccination certificates if required
• Travel insurance documents

Name Changes

Name changes on tickets may incur fees from airlines and other suppliers:

• Domestic flights: ₹500-₹2000 per change
• International flights: ₹2000-₹5000 per change
• Hotels and tours: Varies by supplier

3. Changes by Us

While we endeavor to operate all tours as advertised, we reserve the right to:

• Change itineraries due to circumstances beyond our control
• Substitute hotels of similar standard when necessary
• Alter transportation arrangements

Force Majeure

We are not liable for failure to perform our obligations due to:

• Natural disasters
• Acts of war or terrorism
• Government restrictions
• Pandemics or health emergencies
• Other events beyond our reasonable control

4. Travel Insurance

We strongly recommend comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Baggage loss or delay
• Personal liability

5. Liability Limitations

The Partner Holidays Vacation acts as an intermediary between you and travel service providers:

• We are not liable for acts or omissions of third-party suppliers
• Our liability is limited to the amount paid for the travel services
• We are not responsible for consequential or incidental damages

Health & Safety

You are responsible for:

• Ensuring you are medically fit to travel
• Following all health and safety guidelines
• Complying with local laws and customs

6. Special Requests

While we will endeavor to accommodate special requests:

• Dietary requirements should be advised at time of booking
• Room preferences cannot be guaranteed
• Accessibility needs should be confirmed in advance

Group Bookings

Additional terms apply for groups of 10+ travelers:

• Higher deposit requirements (typically 50%)
• Stricter cancellation policies
• Rooming lists required 45 days before departure

7. Dispute Resolution

Any disputes shall be resolved as follows:

• First attempt resolution through good faith negotiations
• If unresolved, mediation through the Indian Association of Tour Operators
• As a last resort, legal proceedings in Kullu courts, Himachal Pradesh

Governing Law

These terms are governed by Indian law. Any disputes will be subject to the exclusive jurisdiction of the courts of India.

8. General Provisions

Pricing & Taxes

All prices are subject to:

• Government taxes and fees
• Fuel surcharges
• Currency fluctuations

Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

Contact Information

For questions about these terms:

The Partner Holidays Vacations India PVT. LTD.
2nd Floor, Govind Market, Near Mayur Restaurant,
The Mall Manali Distt Kullu (H.P.) Pincode: 175131
legal@partnerholidays.com
+91 98163-48636